1. Order & payments
To what cities do you deliver from the online site?
Island-wide delivery is available.
How do I know that you have received my order?
After you have placed your order, you’ll reach our order confirmation page. Make sure to follow all the steps in the checkout process to complete the order. Thereafter, we’ll send you a confirmation email with your ordered items and payment method.
What payment methods are available?
Bluefort offers safe payment methods via PayHere from:
- Card Payments
- Visa, MasterCard, American Express, Discover, Diners Club
- Mobile Wallet Payments
- Genie, Frimi, eZcash, mCash
- Internet Banking Payments
- Sampath Vishwa
How secure is PayHere?
● PayHere takes security very seriously & have taken maximum efforts to ensure highest security for both Businesses & Consumers.
● PayHere is built on a Central Bank approved payment acquiring model with bank-level security standards & hosted on our partner bank’s servers with bank-backed security standards. All Network communications between the end-users & PayHere are encrypted & secured over an SSL layer, certified by an EV SSL Digital Certificate that provides the highest available digital authentication. Card credentials are processed securely on PCI DSS Level 1 certified secure bank backends.
How much is the shipping cost?
Shipping cost is an island-wide flat rate of LKR 195/-
I have a discount code. Where do I enter it?
Place all the products you wish to purchase in the shopping cart. When checking out, enter the discount code in the field “Coupon code” and we’ll apply the discount to your purchase. You will see the sum deducted to your total cost above in the checkout.
Can I change or cancel my order when my order is placed?
Once you have placed your order, we cannot cancel or alter it. If you wish to change any items, you can simply return the items you don’t want to keep for a refund (online store credit) and place a new order.
2. Return & refunds
How do I make a return?
We hope you’ll be satisfied with everything that you order from us, but if something isn’t quite right, we’ve created a quick and easy return service. You can return any item(s) purchased at bluefort.lk within 7 days from the delivery date. Just make sure to fill in the return document. This saves us time in the return process, helps us realise how we can improve.
What are your return conditions?
The item(s) should be in the same condition as you received it. You are of course welcome to try the item on to see if it fits you and is the way you like it to be, but it should be unused for you to make a valid return. Please make sure to NOT TO DETACH the labels and tags as it is a must to leave them on the garment in their original condition when making your return.
Non valid returns will be sent back to you and we are not able to handle returns that are not connected to our e-commerce, bluefort.lk. If you have a return to a physical store, you need to visit the store in order to make a valid return.
How long does it take for you to process my return?
The average sending takes a few business days depending on where you are when you’re leaving the return shipment. Once we get it to our warehouse, our return department will take care of it as soon as possible. Please note that during certain periods as during sales the time for your return can take up to 14 business days. However, in general it only takes up to 5 business days from when the parcel reaches us until our return department has successfully arranged your online store credit voucher.
How do I receive the refund?
There will be no cash/cheques refund under any circumstances. Instead you will receive your refund amount as online store credits under a voucher code that is valid up to 3 months from the issued date.
Can I exchange my return for a different item?
At the moment, in order for you to exchange a shirt in a convenient way, you need to first ship the return to us and from that order the shirt you need. For the fastest and easiest process, place a new order at www.bluefort.lk when you make the return and you will be refunded for the return order shortly.
Can you help me return items bought in a physical store or any other online retailers than bluefort.lk?
Unfortunately, no. Due to different return processes we cannot assist you in returning any items bought in any other stores than bluefort.lk. Please contact the specific store directly to find out how to return your order.
How much is the return shipping?
The return shipping costs are as follows:
LKR 350 within Colombo city limits
LKR 400 Colombo suburbs and all-island (except for North and East)
LKR 450 North and East
How do I know that my order is shipped?
As soon as your order is sent, you will receive an e-mail with a link to track your parcel. Click on the link if you want to keep an eye on its process as it makes its way to you.
Can I order online and collect at store?
Unfortunately, we do not offer this service at the moment. For any questions regarding a store’s specific stock, please contact the specific store directly to see what’s available. You’ll find a list of our retailers and what collections they are carrying at our store locator.
Can I alter my delivery address after I’ve placed my order?
In many cases, it’s possible. Write to us as soon as possible and inform us about the address you want to change from to the new delivery address. Write this from the e-mail you ordered from and don’t forget to include your order number. This is for us to maintain a high security on our deliveries.
How do I track my order?
As soon as your order is shipped, you will receive a shipping confirmation with a tracking ID. You can also login in to “My accounts” to see the status of your order. If you haven’t received a shipping confirmation, please contact us with your order number and we will be happy to assist you.
How long does it take for my order to arrive?
Delivery time varies depending on where you live. Normally, we process, pack and ship your order the same day when the order is placed before 12:00 GMT +5. During our sales period, delivery may take up to 3-5 business days.
What’s your delivery time?
Pronto will deliver your order 3-5 business days after your order is sent from us. We send out our orders during business days, Monday to Friday. Meaning that an order placed on a Saturday or Sunday will be sent from us the following business day.
Why haven’t I received my parcel?
If your order is delayed, we will always try to contact you with an updated delivery date. Please notice that our sales periods might require an extended delivery time. We’re always happy to help you, so please don’t hesitate to contact us for any questions regarding your order.
4. Product & Stock
How do I choose the right size?
If you’re struggling to find your perfect fit, please read our size guide.
How do I best care for my Bluefort shirt?
Paying extra attention to how you wash and take care of your clothes will not only prolong their life length, but also help minimize their environmental impact. To follow the care instructions attached to the shirt is a good place to start. We’ve also put together some general tips on how to care for your shirt in our care guide.
5. Site questions
I’ve forgotten my account password. How do I proceed?
Click on ”My Account” at the top right of the page. Then click on ”Forgotten your password?” to reset your password and follow the instructions you’ll receive in the mail sent to you.